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Get all calls by campaign id and contact id. Returns an array of PaginatedCallPublicDto. Supports pagination.

Get calls by campaign ID and contact ID

The id of the campaign. string representation of a ObjectId.

Id of the contact within the system. String representation of a ObjectId.

The datetime the call object was created in ISO string format.

The scripted events that successfully occurred during the call.

The id of the call. string representation of a ObjectId.

This boolean value indicates the call direction: true for incoming calls and false for outgoing calls.

The id of the organization. string representation of a ObjectId.

The id of the session. string representation of a ObjectId.

The datetime the call was updated last time in ISO string format.

The status of the goal. Was it reached or not.

The unique identifier of the message within the transcript.

Authorization

Voxia

Getting Started with Voxia

Voxia efficiently manages both inbound and outbound calls. Follow this step-by-step guide to create a new campaign.

Starting a New Campaign

This guide provides an overview of how to create a versatile and effective campaign script within the Voxia platform.Tailor the conversation flow to meet the unique needs of your campaign, whether it's for inbound or outbound calls.

Campaign Script

This guide provides detailed instructions on how to personalize the dialogue and questions in each node of your campaign script within the Voxia platform.

Campaign Steps

This page helps you manage specific questions or situations that might come up during a call, ensuring that the agent can handle them effectively.

Campaign Scenarios

The Campaign Setup allows you to configure essential details for your campaign, including the campaign name, company information, phone numbers, and various settings. A proper setup ensures that your campaign runs smoothly and effectively aligns with your business goals.

Campaign Setup

Trigger API calls in real-time during a call to provide agents with instant information or execute custom requests dynamically.

Actions

Uploading Contacts

Key Questions

Gain insights into your organization's calls, statistics, and billing with real-time analytics and detailed reports.

Analytics

Enhance agent capabilities by integrating a knowledge base that allows them to retrieve accurate answers from extensive documentation and data sources.

Knowledge Base

Voxia supports a wide range of languages and is continuously expanding to provide even more options for global communication.

Supported Languages

Inside Your Campaign

If you ever run into any problems during your call, we want to hear about it. Your feedback is invaluable in helping us identify and address issues, ensuring that your experience with our service is smooth and productive. Follow the steps below to let us know, so we can continue to enhance Voxia for all users.

Reporting Call Issues

This guide provides step-by-step instructions on how to generate an API key. Follow these steps to create and access your API key.

Generate API Key

Learn how to securely access Voxia using Single Sign-On (SSO) with your organization's credentials.

Single Sign-On (SSO)

Our Integrations

This document provides a guide on creating a Twilio account, purchasing phone numbers, retrieving your Account SID and Auth Token, and using these credentials in Voxia's app.

Twilio

Seamlessly schedule meetings by integrating Cal.com with Voxia. This integration enables you to leverage Cal.com’s scheduling capabilities directly through Voxia’s voice agents, streamlining the scheduling process and improving efficiency.

Cal.com

Enhance your Voxia experience by integrating it with Slack to receive call details directly in your chosen channels. This integration allows you to effortlessly access summaries and key insights from selected call groups, keeping your team informed and connected.

Slack

Automate your workflows by integrating Zapier with Voxia. This integration lets you trigger actions and streamline processes between Voxia and your favorite apps, saving time and boosting efficiency.

Zapier

Subaccounts allow organizations to manage multiple accounts under one main account, streamlining administration and ensuring centralized control.

Managing Subaccounts

White-labeling allows organizations to rebrand and customize the Voxia platform as their own, providing a seamless experience for clients.

White Label

Webhook Overview

Customize webhook structures to tailor data delivery and seamlessly integrate with your existing workflows.

Advanced Webhook

When integrating with Voxia, it's important to ensure that the webhook payloads you receive are indeed from Voxia. To facilitate this, Voxia signs each payload with a private key.

Validating Webhook Signatures

Track the latest features, improvements, and updates to Voxia

Changelog

Terms of Service

Privacy Policy

Start campaign

Stop campaign

Updates the interest criteria of the specified campaign

Update interest criteria

Get all campaigns by organization ID. Returns an array of CampaignPublicDto.

Get all campaigns by organization ID

Get campaigns

Get all campaign contacts. Returns an array of ContactPublicDto. Supports pagination, status filtering and sorting options.

Get all contacts by campaign ID

Adds new contacts to the specified campaign. Optionally fixes US phone numbers by adding a leading 1 if not present.

Create contacts for a campaign

Archives all contacts associated with a given campaign ID

Archive all campaign contacts

Archive contacts associated with a given contact IDs array

Archive contacts by contact IDs

Get campaign contact. Returns an object with the contact

Get a contact by ID.

Archive contact by contact ID

Archive contact associated with a given contact phone number.

Archive a contact by phone number

Get a report of contacts organized by statuses, with an optional archived filter

Get contacts report by status

Get all calls by campaign ID. Returns an array of CallPublicDto. Supports pagination.

Get all calls by campaign ID

Get a URL for accessing the recording of a call associated with a given campaign

Campaigns

Contacts

Calls

Webhooks

Organizations

Get calls by campaign ID and contact ID

Authorizations

Path Parameters

Query Parameters

Response