Build Your Campaign
Campaign Scenarios
Build Your Campaign
Campaign Scenarios
This page helps you manage specific questions or situations that might come up during a call, ensuring that the agent can handle them effectively.
Add a New Scenario
- Press the
Scenariosbutton in the top navigation bar. - Press the
+button to create a new scenario. - Choose a title for the scenario which represents a question or situation that might arise during the call.
Define a new Scenario or choose one from available examples
Scenario examples are available at the bottom of the screen. These examples can be added and edited to better suit the campaign needs.
Add Steps
- Add steps that the agent will follow when handling the scenario. The nodes of the scenarios are similar to the nodes in the script. You can:
- Add steps for the agent to follow
- Schedule a meeting
- Transfer the call
- Send an SMS
- Add key questions