Select Relevant Contact

  • On the campaign dashboard, select the contact associated with the reported call issue.

Select the relevant contact from campaign dashboard

Identify The Call

  • Within the contact window, select “Call Attempts”.
  • Select the affected call by clicking the call duration button on the right.

Go to *Call Attempts* tab and select the call transcript to be reported

Submit report

  • Scroll to the bottom of the call transcript and click on the “Report” button.

Press *Report* at the end of the call transcript

  • In the report options, select all categories that apply to the issue. If your issue isn’t listed, choose “Other”. If “Other” was selected, a text box will appear for you to provide a detailed description of the issue.
  • After detailing the issue and selecting the applicable categories, click “Send report” to submit.

Check the relevant categories for this report and press Send Report

Be assured, Voxia will thoroughly investigate the reported issue to help us enhance our services.