Changelog

Features:

• You can now edit SIP settings

Features:

• We’ve added organization-level webhooks for better integration
• You can now set limits on concurrent calls at the account level
• Agencies can now show or hide the option to limit concurrent calls from their sub accounts
• Manage sub accounts and SIP integrations easily with our new API
• Voice management via API is here! Add cloned voices and tweak settings using voices from ElevenLabs or Cartesia

Features:

• Built-in Caller ID Spam Checker - check if your phone numbers are considered spam

Features:

• Organize campaigns into groups with a new user interface
• Set permissions for accounts and sub-accounts directly from the interface
• Utilize advanced webhooks for enhanced integration capabilities
• Enjoy a refreshed and modernized account settings interface
• Extract information from call transcripts within the Actions feature
• View accurate hangup reasons for SIP calls displayed correctly

Features:

• See detailed descriptions of changes in the campaign history dropdown
• Add keywords to enhance speech recognition accuracy
• Personalize your profile with a user profile picture

Features:

• Access a new Knowledge Base interface for managing information
• Gain insights into script interactions with detailed step-by-step data
• Understand call outcomes with reasons for “Interested” or “Not Interested” statuses

Features:

• Log in seamlessly with Single Sign-On (SSO) support
• Use variables from scripts in Actions, along with numerous enhancements

Features:

• Manage team members more effectively with an updated Members tab in Settings for subaccounts
• Test calls directly within the script interface for a smoother workflow
• Access script versions for all campaigns and restore older versions as needed
• Update call statuses and retrieve status changes via an external API

Features:

• Manage script blocks more efficiently by moving entire blocks with subflows
• Set patience levels for individual steps or entire campaigns to control pacing
• Control campaigns via public API: start, stop, and add interest criteria

Features:

• Use variables and instructions to customize scripts dynamically
• Brand your domain with Whitelabel support (available once migrated from Auth0)
• Duplicate campaigns across subaccounts for easier management

Features:

• Define maximum call attempts at the organization level for better control
• Retrieve call recording URLs through a public API for easy access

Features:

• Add new nodes anywhere in the script for greater flexibility in design

Features:

• Monitor usage with a new Usage tab for detailed insights
• Enhance SIP calls with background noise for a more natural experience

Features:

• Integrate multiple webhooks to streamline external communications

Features:

• Track calls with a new “completed” status for better reporting
• Allow duplicate contacts in campaigns for increased flexibility

Features:

• Transfer calls via SIP REFER, supporting Telnyx integration (no UI yet)

Features:

• Analyze call performance with comprehensive call statistics
• Connect multiple SIP connections to the same account for enhanced call forwarding

Features:

• Track statuses of forwarded calls for improved call management

Features:

• View an “Events” column in both incoming and outgoing campaigns for detailed tracking
• See paused campaigns (per schedule) in green on the campaigns list and sidebar
• Sort campaigns by type, name, or status for easier navigation

Features:

• Add post-call questions that connect or disconnect from script steps
• Search contacts based on answers to post-call questions
• View archived contacts in a dedicated tab for better organization
• Receive extended status updates via Webhook and Slack integrations
• Sort and filter incoming campaign data by date for detailed analysis
• Display a “failed” status for campaigns that encounter issues

Features:

• Filter campaign statistics by date for tailored insights
• Access and search campaign events through a new API feature

Features:

• Filter contacts by their last call attempt for targeted follow-ups
• View usage history (exclusive to Admins) for account oversight
• Benefit from a revamped summary generation process

Features:

• See updated SMS statuses synced with Twilio (queued vs. sent) via webhook
• Set maximum concurrency limits for campaigns through the UI

Features:

• Delete SIP phone numbers directly from the interface
• Add phone numbers to SIP with an improved input experience
• Support multiple languages for broader accessibility
• Archive campaigns without altering their status

Features:

• Enjoy a redesigned call badges interface for better usability

Features:

• Archive entire organizations for streamlined account management
• Classify immediate hangups as “Call me later” or “Not Interested” for clarity
• Introduce a new IVR status for enhanced call handling

Features:

• Retry calls marked as “Call me later” to improve outreach
• Support French and Portuguese languages, customizable per account

Features:

• View campaign-level column statistics for deeper insights
• Access a scenarios bank for pre-built script options

Features:

• Confirm actions like reverting, canceling campaigns, or deleting contacts with a dialog box
• Hover over call dates to view webhook logs instantly
• Save campaign drafts automatically (no UI visible)
• Monitor billing cycles directly from the interface
• Enable Spanish language support for broader reach

Features:

• Experience a revamped post-processing system with improved logic
• Receive Slack notifications and filter webhooks with greater granularity

Features:

• Manage multiple organizations in separate browser tabs with URL-based account selection
• See “Answered” or “Not answered” labels on forwarded call transcripts
• Search calls by contact name for quicker access

Features:

• Use authenticated SIP via Twilio for secure call handling
• Focus on error details automatically when saving fails

Features:

• Export CSV files including answers to key questions for detailed reporting

Features:

• Send SMS using node IDs for precise targeting
• Add optional text to Goto updates for more context
• Detect voicemails with Voxia’s system instead of Twilio’s
• Review interest criteria and key questions with a dedicated screen and modal
• Include multiple SMS messages within a single script
• Enhance the “Make a key question” modal for better usability

Features:

• Set account limits to manage resource usage effectively
• Support international phone numbers for global outreach
• Export contacts as CSV files from outgoing campaigns
• Generate scripts with GoTo nodes included automatically
• Include variables in script generation for dynamic content
• Retry script generation automatically if it fails

Features:

• Create advanced scripts with Go To edges for complex flows
• Generate scripts directly from a text prompt

Features:

• Track and display branch IDs in call transcripts for clarity
• Search contacts within incoming campaigns for easier management

Features:

• Manage sub-accounts for hierarchical organization control
• Display branch titles in transcripts for detailed tracking

Features:

• Forward calls to other numbers or systems seamlessly

Features:

• Monitor campaign-level errors for proactive troubleshooting
• Support new Calendly event types like group and round-robin meetings
• Validate required fields in Calendly integrations for accuracy
• View summaries with special boxes for meetings and SMS, ordered by script sequence