SIP
Commpeak Integration
Guide for integrating Commpeak with Voxia via SIP.
Prerequisites
- A Commpeak account
- Access to Commpeak Portal
- Your Voxia account credentials
Step 1: Configure SIP in Voxia
- Go to the Integrations tab in Voxia
- Click
Connect
under SIP Integration - Configure your SIP with the following settings:
- URL: Use
sip.commpeak.com
- Port: 5060 (default)
- Username: Your Commpeak SIP username
- Password: Your Commpeak SIP password
- Enable Tech Prefix if provided by Commpeak
- Enable SIP Diversion Header for authenticated outgoing calls
- URL: Use
Step 2: Set Up SIP Account in Commpeak
- Log in to Commpeak Portal
- Navigate to Setup > SIP Accounts
- Click Add New SIP Account
- Configure the account:
- Set a descriptive name
- Note down the username and password
- Save your credentials
Step 3: Purchase and Configure Numbers
- In Commpeak Portal:
- Go to Numbers
- Click Buy Numbers
- Search and purchase desired numbers
- For each number:
- Click on the number to configure
- Under Routing:
- Select your SIP account
- Configure failover if needed
Step 4: Configure Numbers in Voxia
- Return to Voxia’s Integrations tab
- Go to the
Phone numbers
section - Click
Add SIP Numbers
- For each number:
- Enter the full E.164 format (e.g., +12025550123)
- Select “Commpeak” as the provider
- Enable “Use for outbound calls” if needed
Important Notes
- Authentication: Use username/password authentication
- Tech Prefix: May be required for certain routes
- Call Capacity: Based on your account settings
- Quality Routing: Automatic least-cost routing
For optimal performance:
- Monitor your account status in Commpeak Portal
- Test both inbound and outbound calling before going live