Prerequisites

  • A Commpeak account
  • Access to Commpeak Portal
  • Your Voxia account credentials

Step 1: Configure SIP in Voxia

  1. Go to the Integrations tab in Voxia
  2. Click Connect under SIP Integration
  3. Configure your SIP with the following settings:
    • URL: Use sip.commpeak.com
    • Port: 5060 (default)
    • Username: Your Commpeak SIP username
    • Password: Your Commpeak SIP password
    • Enable Tech Prefix if provided by Commpeak
    • Enable SIP Diversion Header for authenticated outgoing calls

Step 2: Set Up SIP Account in Commpeak

  1. Log in to Commpeak Portal
  2. Navigate to Setup > SIP Accounts
  3. Click Add New SIP Account
  4. Configure the account:
    • Set a descriptive name
    • Note down the username and password
    • Save your credentials

Step 3: Purchase and Configure Numbers

  1. In Commpeak Portal:
    • Go to Numbers
    • Click Buy Numbers
    • Search and purchase desired numbers
  2. For each number:
    • Click on the number to configure
    • Under Routing:
      • Select your SIP account
      • Configure failover if needed

Step 4: Configure Numbers in Voxia

  1. Return to Voxia’s Integrations tab
  2. Go to the Phone numbers section
  3. Click Add SIP Numbers
  4. For each number:
    • Enter the full E.164 format (e.g., +12025550123)
    • Select “Commpeak” as the provider
    • Enable “Use for outbound calls” if needed

Important Notes

  • Authentication: Use username/password authentication
  • Tech Prefix: May be required for certain routes
  • Call Capacity: Based on your account settings
  • Quality Routing: Automatic least-cost routing

For optimal performance:

  • Monitor your account status in Commpeak Portal
  • Test both inbound and outbound calling before going live